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The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.

*Note: This page currently has two sections. Once you complete editing the Accessibility Statement below, you need to delete this section.

To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.

Accessibility Statement

This statement was last updated on [enter relevant date].

We at French Sophro are working to make our site accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements  - starting from the beginning of the service (e.g., the parking lot and / or  public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

Politique de Remboursement –
Refund Policy

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1. Annulation par le client – Client cancellation

FR :

  • Toute séance annulée plus de 24 heures avant l’horaire prévu sera remboursée intégralement.

  • Toute séance annulée moins de 24 heures avant l’horaire prévu n’est pas remboursable (sauf cas de force majeure).

  • En cas de retard ou d’absence du client, la séance est due en totalité et ne peut donner lieu à un remboursement.

EN:

  • Any session cancelled more than 24 hours before the scheduled time will be fully refunded.

  • Any session cancelled less than 24 hours before the scheduled time is non-refundable (except in cases of force majeure).

  • In case of client lateness or absence, the session will be fully charged and no refund will be issued.

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2. Annulation par le sophrologue – Practitioner cancellation

FR :
Si la séance doit être annulée par le sophrologue (indisponibilité, problème technique ou autre raison), le client pourra choisir entre :

  • Le report de la séance à une autre date convenue ensemble.

  • Le remboursement intégral de la séance annulée.

EN:
If the session must be cancelled by the sophrologist (unavailability, technical issue, or other reason), the client may choose between:

  • Rescheduling the session to another agreed date.

  • A full refund of the cancelled session.

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3. Pack de séances / forfaits – Packages & bundles

FR :

  • Les packs de plusieurs séances sont payables à l’avance et non remboursables une fois commencés.

  • Les séances non utilisées peuvent toutefois être reportées dans un délai de [3 ou 6 mois] à compter de la date d’achat.

EN:

  • Session packages are payable in advance and are non-refundable once started.

  • Unused sessions may be rescheduled within [3 or 6 months] from the purchase date.

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4. Cas particuliers – Special cases

FR : En cas de problème technique lors d’une séance en ligne (connexion instable, panne de plateforme), la séance sera reprogrammée sans frais supplémentaires.
EN: In case of technical issues during an online session (unstable connection, platform failure), the session will be rescheduled at no extra cost.

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